Medical Laboratory Technician

Classification
Non-Exempt

Reports to

Office Manager

Date
August 2017

JOB DESCRIPTION

Summary

Under the general and direct supervision of the administrator/office manager and area supervisor, provides ancillary laboratory support for the clinic. Perform other diverse duties as requested or required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Systems: GE Centricity Practice Solution EMR, Kryptiq Secure Messaging, Biscom Fax Service, Microsoft Office Suite, Solution Reach patient Communications. Harvest – Orchard Laboratory Manager

Primary Job Duties: Direct and indirect patient care services that ensure the safety, comfort, and protection of patients, and supervision of clinical services for patients. The performance of skin tests, injections, and withdrawal of human blood from veins, and placement of intravenous (IV) lines as needed. Observe reaction to the procedure with the implementation of appropriate reporting and the initiation of emergency procedures if required. Annual competency assessment is required. Collect or instructs patients in the proper technique for the collection of throat and nasal swabs, urine, stool and sputum upon receiving a physician’s request. Maintains and operates all laboratory equipment according to policy. . Performs testing in all areas of the lab, Performs basic troubleshooting of analyzers when required, Follows quality control guidelines in accordance with departmental policy, Responsible for maintaining current state license and providing copies to the Lab Manager. Observes and practices standard precautions.

Orders: Order all appropriate testing including in-house lab work and reference lab work as guided by physician protocol or under direct orders.

Test Results: Ensure all results and reports from either in-house testing or outside testing is in the chart prior to the physician seeing the patient or according to the physician’s request.

Procedures: Practice only within the guidelines as permitted by your license and state regulations. Assist physicians and other staff with all procedures as directed

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner. Respond to all patient questions and requests within physician protocol or under their specific direction.

Communication: Communicate with all staff, patients, and referring offices using phones, EMR flags and phone notes, Kryptiq secure messaging and Company email, utilizing each method when appropriate. Follow up and seek resolution to complaints per policy and reports them to a supervisor and office manager. Report all incidents as per policy.

Marginal Job Functions of every Satellite Med Employee

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist supervisor or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures

Competencies

1. Flexibility.
2. Communication Proficiency.
3. Collaboration Skills.
4. Customer/Client Focus.
5. Technical Capacity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Physical Requirements (may include but not limited to or by):

Carrying, Hearing, Pulling, Stooping, Walking, Kneeling, Seeing, Talking, Feeling, Lifting, Sitting, Balancing, Grasping, Standing.

Position Type and Expected Hours of Work

This position offers both part-time and full-time positions. The lab is open from open time until the last patient leaves at the end of the day.

Travel
No travel is expected for this position.

Preferred Education and Experience

Education: High School Diploma or equivalent

Experience: 6 months experience in a clinical laboratory as a MLT or MLT student. Pay is based upon experience level

Knowledge: Is familiar with laboratory regulations, guidelines, and standards including CLIA, CAP, and OSHA. Demonstrates knowledge of clinical laboratory theory, practice and technique in the areas of hematology, chemistry, microbiology, immunohematology, urinalysis, microscopy and serology, demonstrates knowledge of performance improvement principles as it relates to the laboratory

Additional Eligibility Qualifications

Associate Degree as an MLT with State of Tennessee license as a Medical Technologist or Medical Laboratory Technician

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States.

Other requested traits/skills

Must display Computer Proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi task.

Must be Courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player

Exposures: No unusual hazard risks. Potential risk of exposure to illnesses, blood- borne pathogens, diseases, and various chemical agents.