Check-In: Obtain patient information utilizing the computer, web-site, or CPS. Schedule patient for an appointment, check-in the patient, collect and input insurance information, verify insurance eligibility, utilize appropriate batch, and notify the nursing staff of any pertinent information or emergent situation.
Check-Out: Import correct CPT and ICD-9 codes within CPS, collect and post proper payment and form of payment, print appropriate receipt for patient, apply payments to spreadsheet, approve visits, utilize correct batch, process payments, and make appropriate follow-up appointments.
Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately.
Communication: Communicate with all staff, patients, and other healthcare providers using phones, CPS flags and phone notes, secure messaging, and Company email; utilizing each method when appropriate. Company and staff updates are posted on the web-site in the staff section. Follow up and seeks resolution to complaints and reports them to a supervisor and office manager. Reports all incidents as per policy.
Payments: Collect and post appropriate payment(s), any special situation must be approved by a Supervisor (s), Office Manager or Corporate Billing Department, and reconcile all payments and closeout with a supervisor. Properly establish payment plans, understand the Collections and Bad Debt process, and instruct patients in the use of on-line bill pay.
Schedule Appointments: Utilize the CPS scheduling system, schedule appointments correctly, and approve all appointments that do not fall within the template. Instruct patients and properly utilize on-line scheduling.
