Position Summary:

Under the general and direct supervision of the administrator/office manager and area supervisor, provides leadership support to the radiology department and radiology support for the clinic. Perform other diverse duties as requested or required.

Essential Job Functions:

GE Centricity Electronic Medical Records (EMR), Satellite Med Pacs System, Biscom, Kryptiq Secure Messaging, Satellite Med Email and Website, Satellite Med Physician Portal, Microsoft Word

Primary Duties:

Direct and indirect patient care services that ensure the safety, comfort, and protection of patients, and supervision of clinical services for patients. The placement of intravenous (IV) lines as needed. The observation of signs and symptoms of illness, reactions to treatment, general behavior or general physical condition, the implementation of appropriate reporting or referral, and the initiation of emergency procedures. Direct and indirect patient care services necessary to implement a treatment as ordered by a physician. Correctly utilize radiology equipment to obtain x-rays, computed tomography, bone density, or other tests as directed by physician and within your scope of practice, training, and state license. Make copies of images on CD’s for patients. Assist with precertification of CT scan’s. Properly turn on/ shut down all radiology equipment daily. Appropriately call for maintenance after troubleshooting equipment per protocol.

Orders: Order all appropriate testing as guided by physician protocol or direct physician orders.

Test Results: Ensure all results and reports from either in-house testing or outside testing is in the chart prior to the physician seeing the patient or according to the physician’s request.

Procedures:Practice only within the guidelines as permitted by your license and state regulations. Assist physicians and other staff with all procedures as directed. Follow appropriate protocol to ensure the patients health and safety. Administer medications and appropriate care based upon physician orders with in the scope of imaging studies

Discharge: After the outside order is complete or the physician has completed the examination of the patient and all orders are completed, deliver the appropriate instructions, handouts, and answer any questions the patient may have regarding their care per physician orders.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner. Respond to all patient questions and requests within physician protocol or under their specific direction.

Communication: Communicate with all staff, patients, and referring offices using phones, EMR flags and phone notes, and Kryptiq secure messaging and Company email; utilizing each method when appropriate. Follow up and seek resolution to complaints per policy and reports them to a supervisor and office manager. Report all incidents as per policy.

Financial: Proper handling of money and payments.. Reconcile with each employee from each cash drawer at each shift change.

Marginal Job Functions of every Satellite Med Employee

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist supervisor or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures

Supervisor Responsibilities

• Help lead and maintain a positive work environment
• Assist staff in dealing with difficult patients
• Troubleshoot issues and direct to the appropriate staff
• Ensure procedures and processes are followed appropriately
• Assist other supervisors with staff counseling
• Help Corporate office to develop new workflows
• Directs efforts at staff retention issues and minimizes employee turnover
• Provides leadership and direction in accordance with organizational and departmental goals and objectives
• Oversee financial transactions in the front office
• Assist and oversee billing tasks in front office
• Ensures knowledge of department/personal role
• Responds to, provides direction to and supports staff during changing work loads and emergency/crises situations
• Ensures that Compliance Laws and Regulations are followed
• Communicates departmental and staff needs to corporate administrative team
• Establishes and achieves high standards of performance
• Assist Corporate to maintain the Department Guide
• Maintains professional competence through attendance at various training courses, seminars, professional meetings

Supervisor responsibilities specific to department

• Coordinates department personnel resources to meet patient load
• Scheduling for radiology department staff
• Establishes education programs for department staff
• Maintains a reference library for the department
• Train new and existing employees in radiology department procedures and processes
• Counseling for radiology department employees as necessary
• Implement new workflows that pertain to the Department and Company
• Manages department operations within the boundaries set by the Company
• Manages and follows department budget as set by Company
• Ensures departmental staff knowledge and participation in emergency procedures, fire safety, evacuation plan and disaster drills
• Ensures departmental staff knowledge of Standard Precautions and Exposure Control Plan
• Communicates job expectations and employee responsibilities to staff
• Responsible for departmental personnel matters
• Completes orientation program and skills checklist for all new departmental employees prior to their assignment of duties

Job Standards

Education: Graduate of an accredited Radiology program required. State License is required
BLS and AED certification is required. National certification is required

Experience: Prior experienc