Job Position

Scheduler

Classification
Non-Exempt

Reports to

Clinic Coordinator

Date
August 2017

JOB DESCRIPTION

Summary

Under the general and direct supervision of the Clinic Coordinator, provides clerical, scheduling, and customer service support for the clinic. Perform other diverse duties as requested or required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Systems: GE Centricity Practice Management (PM), GE Centricity Electronic Medical Records (EMR), Kryptiq Secure Messaging, Satellite Med Email and Website, Microsoft Word and PC Punch Time Clock.

Clerical: Maintain lists of patients waiting appointments, patients needing return calls and spread sheets related to responses from patients. Generate reports related to job functions as needed.

Scheduling: Become knowledgeable of all the templates in both departments and entering them efficiently. Work closely with Office administrator in this role. Schedule patients based on appointment type and need. Maintain schedules of providers by utilizing wait lists to fill in for canceled appointments and documentation of no shows. Have all appointments that fall outside of designated templates approved by supervisor or provider.

Customer Service: Make follow up calls to patients, reaching out to them with answers to questions and dissolution of complaints. Be accommodating and empathetic to patient needs. Maintains professionalism representing Satellite Med in a positive. Use creativity to reach out to patients thereby showing their value and worth to Satellite Med.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flag and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner.

Communication: Communicate with all staff, patients, and referring offices in an intelligent and professional manner using phones, EMR flags and phone notes, and Kryptiq secure messaging and Company email; utilizing each method when appropriate. Follows up and seek resolution to complaints per policy and problems and report them to departmental supervisor. Report all incidents as per policy

Marginal Job Functions of every Satellite Med Employee

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist supervisor or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures

Competencies

1. Flexibility
2. Communication Proficiency
3. Collaboration Skills
4. Customer/Client Focus
5. Technical Capacity

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is also responsible for keeping the front lobby clean and stocked.

Physical Demands

Physical Requirements (may include but not limited to or by):

Carrying, Hearing, Pulling, Stooping, Walking, Kneeling, Seeing, Talking, Feeling, Lifting, Sitting, Balancing, Grasping, Standing

Position Type and Expected Hours of Work

This position offers both part-time and full-time positions.

Travel

No travel is expected for this position.

Preferred Education and Experience

· Minimum of High School Diploma or equivalent

· CPR and AED certification is recommended

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States.

Other requested traits/skills

Must display Computer Proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi- task.

Must be Courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player.