Job Position

Certified Nursing Assistant

Classification
Non-Exempt

Reports to

Clinic Coordinator

Date

August 2017

JOB DESCRIPTION

Summary

Under the general and direct supervision of the Clinic Coordinator, provides patient assistant support for the clinic. Perform other diverse duties as requested or required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Systems: GE Centricity Practice Management (PM), GE Centricity Electronic Medical Records (EMR), Kryptiq Secure Messaging, Satellite Med Email and Website, Microsoft Word and WaspTime.

Primary Duties

Direct and indirect patient care services that ensure the safety, comfort, and protection of patients. The observation of signs and symptoms of illness, reactions to treatment, general behavior or general physical condition, the implementation of appropriate reporting or referral, and the initiation of emergency procedures. Direct and indirect patient care services necessary to implement a treatment, disease prevention, or rehabilitative regimen ordered by a physician. Assist with nursing/nursing calls and pre-certs and referrals during down time.

Triage: Bring patients to the appropriate room. Do an initial triage including but not limited to vital signs and patient history information. Follow physician protocols and obtain all requested information from the patient or appropriate family member.

Orders: Order all appropriate testing including in-house lab work and x-rays as guided by physician protocol.

Test Results: Ensure all results and reports from either in-house testing or outside testing is in the chart prior to the physician seeing the patient or according to the physician’s request.

Procedures: Assist physicians and other staff with all procedures as directed. Follow appropriate protocol to ensure the patient’s health and safety. Assist clinical staff with patient care.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flags, phone notes, route appropriately. Reply to all phone notes and flags in a timely manner.

Communication: Communicate with all staff, patients, and other healthcare providers using phones, CPS flags and phone notes, secure messaging, and Company email; utilizing each method when appropriate. Company and staff updates are posted on the web-site in the staff section. Follow up and seek resolution to complaints per policy and reports them to a supervisor and office manager. Report all incidents as per policy.

Marginal Job Functions

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist clinical coordinator or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Customer/Client Focus
• Technical Capacity

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Physical Requirements (may include but not limited to or by):

Carrying, Hearing, Pulling, Stooping, Walking, Kneeling, Seeing, Talking, Feeling, Lifting, Sitting, Balancing, Grasping, Standing

Position Type and Expected Hours of Work

This position offers both part-time and full-time positions.

Travel

No travel is expected for this position.

Preferred Education and Experience

Education

· High school diploma or the equivalency.

· Certification is not required but requested.

· BLS and AED certification is required

Experience

No experience is necessary; however it is requested to have experience in the medical field. Pay is based upon experience level.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States.

Other requested traits/skills

Must display Computer Proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi- task.

Must be Courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player.