Job Position

Dispensary Technician - CPhT

Classification
Non-Exempt

Reports to

Office Manager

Date
August 2017

JOB DESCRIPTION

Summary

Under the general and direct supervision of the Office Manager, provides dispensary support for the clinic. Perform other diverse duties as requested or required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Systems: GE Centricity Practice Management (PM), GE Centricity Electronic Medical Records (EMR), Kryptiq Secure Messaging, Satellite Med Email and Website, Microsoft Word and PC Punch Time Clock.

Primary Duties

Direct and indirect patient care services that ensure the safety, comfort, and protection of patients. The observation of signs and symptoms of illness, reactions to treatment, general behavior or general physical condition, the implementation of appropriate reporting or referral, and the initiation of emergency procedures. Receiving and filling of prescriptions per physician order. Instructing patients in proper use of dispensed medications and potential risks.

Licensing: Responsible for maintaining current state license and PTCB certification and providing copies to the dispensary supervisor.

Orders: Order all appropriate medications per physician protocol. Utilize medication dispensing software to generate proper medication instruction.

Procedures: Practice only within the guidelines as permitted by license and state regulations. Follow all DEA requirements and laws regarding all controlled substances. Follow appropriate protocols both industry standard and Company to ensure the patient’s health and safety.

Phones: Utilize phone system properly, answer phones in a courteous manner, quickly identify caller’s needs, route calls appropriately, create complete flags and phone notes and route appropriately. Reply to all phone notes and flags in a timely manner. Respond to all patient questions and requests within physician protocol or under their specific direction.

Communication: Communicate with all staff, patients, and other healthcare providers using phones, CPS flags and phone notes, secure messaging, and Company email; utilizing each method when appropriate. Company and staff updates are posted on the web-site in the staff section. Follow up and seek resolution to complaints per policy and reports them to a supervisor and office manager. Report all incidents as per policy.

Marginal Job Functions of every Satellite Med Employee

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist supervisor or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures

Competencies

1. Flexibility
2. Communication Proficiency
3. Collaboration Skills
4. Customer/Client Focus
5. Technical Capacity

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is also responsible for keeping the front lobby clean and stocked.

Physical Demands

Physical Requirements (may include but not limited to or by):

Carrying, Hearing, Pulling, Stooping, Walking, Kneeling, Seeing, Talking, Feeling, Lifting, Sitting, Balancing, Grasping, Standing

Position Type and Expected Hours of Work

This position offers both part-time and full-time positions.

Travel

No travel is expected for this position.

Preferred Education and Experience

· Minimum of a high school education or equivalent is required.

· Graduate of an accredited Pharmacy Tech program requested but not required.

· Current Certification and State License is required .CPR and AED certification is recommended

· Minimum 5 years of retail experience is requested but not required. Pay is based upon experience level

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States.

Other requested traits/skills

Must display Computer Proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi- task.

Must be Courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player.