Job Position

IT Support Technician

Classification
Non-Exempt

Reports to

IT Administrator and Corporate Managers

Date
August 2017

JOB DESCRIPTION

Summary

Under the general and direct supervision of the IT Network Administrator and Corporate managers, the IT Coordinator is responsible for handling first line Help Desk support to all staff and computers and assisting Network administrators and/or Systems administrators in other projects.

Primary Job Functions

Troubleshoot hardware, software and networking problems, both onsite and at various satellite locations. Maintain existing systems and develop new processes utilizing the most innovative systems and minimizing cost to the company. Develop new forms and workflows to increase efficiency of the clinic. Implement updates as indicated by each software company. Maintains website and makes changes appropriately and creatively.

Performs preventative maintenance on all workstations on a regular schedule. Responsible for setting up all new user accounts, processing employee exits, and training of all new employees.

Communication: Communicate with all staff, patients, and other healthcare providers using phones, CPS flags and phone notes, secure messaging, and Company email; utilizing each method when appropriate. Follow up and seek resolution to complaints per policy and reports them to the corporate administrative team. Report all incidents as per policy.

Marginal Job Functions of every Satellite Med Employee

• Maintain patient confidentiality per HIPAA guidelines and dignity per Satellite Med mission statement
• Maintain proper attendance and punctuality to ensure that Satellite Med is operated in an efficient and cost-effective manner
• Maintain a clean and organized workspace
• Verify patient identification with each encounter
• Work with coworkers as part of a team
• Attends Satellite Med meetings as required
• Assist supervisor or other administrative staff with assigned tasks
• Maintain positive and cooperative attitude with patients and employees
• Proficient communication skills to interact with patients and the public
• Maintain integrity while handling all financial transactions
• Proper care of Company property and equipment
• Proper knowledge and use of security and emergency procedures
• Must be able to operate with strict privacy guidelines that an elevated position brings.
• Must be able to adhere to the Satellite Med Dress code policy for IT personnel each day.

Supervisor Responsibilities

This position has no supervisory responsibilities.

Competencies

1. Flexibility
2. Communication Proficiency
3. Collaboration Skills
4. Customer/Client Focus
5. Technical Capacity

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is also responsible for keeping the front lobby clean and stocked.

Physical Demands

Physical Requirements (may include but not limited to or by):

Carrying, Hearing, Pulling, Stooping, Walking, Kneeling, Seeing, Talking, Feeling, Lifting, Sitting, Balancing, Grasping, Standing

Position Type and Expected Hours of Work

This position offers both part-time and full-time hours

Travel

Minimal travel to troubleshoot various remote locations may be requested

Preferred Education and Experience

· Minimum of a high school education or equivalent is required. Degree in Information Systems or related field is favorable.

· CPR and AED certification is recommended

· Experience in Information Systems is required. Experience in the medical field is highly recommended. Experience in Clinical Information Systems is preferred. Pay is based upon experience level

Skills and Abilities

Computer Skills, Organizational Skills, Interpersonal Skills, Abstract and Practical Problem Solving Skills, Ability to see the big picture, Ability to manage time effectively, Ability to use downtime productively, Ability to work independently and as part of a team, ability to implement change.

Other requested traits/skills

Must display Computer Proficiency in all systems, Exemplary Customer Service Skills, Practical Problem Solving Skills, Organization Skills, Communication Skills, Ability to work under stress and with frequent interruptions, Ability to multi- task.

Must be Courteous, patient, respectful, tactful, friendly, detailed, motivated, persistent, highly focused, meticulous, thorough, assertive, critical thinker, resourceful, positive, dependable, team player.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States.